The user shall be considered to agree with “Terms and Conditions” of Airnovas Travels Private Limited. (Airnovas in below) when an application form has been submitted to Airnovas Trading Platform (Airnovas in below) via https://www.airnovas.com.

Before registration on Airnovas, the user should agree to and fully understand all clauses, especially for the clauses in bold format or highlighted with underlines.

Airnovas holds the right to amend clauses and publish updates of these Terms and Conditions on Airnovas for users to review.

User Registration and Account Security

Registration Requirement: User Acceptance: the user is carrying with full civil right or its legal representative agrees to register for an account to use Airnovas and all relevant services provided by Airnovas. If not, Airnovas retains the right to reject the registration, terminate the use of the user account and refuse to accept registration of the user under any occasion.

Registration Procedures

The user agrees to provide all valid personal information, including email address, name and all relevant information, for registration of Airnovas account and setting password. The user is required to guarantee the reality, integrity and accuracy of all given information to Airnovas. If any given information has been changed, the user is required to update on Airnovas.

Airnovas remains the right to check account information randomly. Only when an account has passed the examination, will the user gain access to browse Airnovas.

Account Security

Users should be responsible for keeping account and password properly after registration on Airnovas. The user will take full responsibility for any behavior and activity and use of the account.

Users are not allowed to give, transfer, lease, or lend the account to any third party without permission of Airnovas. Airnovas holds the right to suspend use of the account when Airnovas consider the account is used by any third party.

Airnovas remains the right to suspend an account when information of the account is considered to be untrue, invalid or incomplete by technical examination or manual inspection.

Services and Policies

Airnovas Services

Airnovas will provide users with the flight and holiday search, booking and other services. Users can check the detailed content of the service on the website of Airnovas.

Airnovas promise to provide all necessary consultative services to users within office hours published on Airnovas.

Service Regulations

Users agree to obey all laws and regulations of India. User is not allowed to violate laws and harm Airnovas or any third party by improper use of Airnovas, which includes but is not limited to send or receive harmful information; send or receive illegal speech; illegally access or misuse Airnovas company information like email tiles; launder money, steal business secret and personal information; disturb normal operation of Airnovas, hack to the systems of Airnovas or National Information Security System.

Airnovas remains the right to delete information or suspend the account due to violations and all non-authorized or illegal activities on Airnovas. The user shall take full responsibility for all his behavior and speech and must compensate for damage caused by it.

Users shall obey the Trading Rules and all relevant rules and policies in this Terms and Conditions when trading on Airnovas.

Users shall obey the Trading Rules and all relevant rules and policies in this Terms and Conditions when trading on Airnovas.

If a user has not used his account to log-in to Airnovas for more than 1 year, Airnovas remains the right to suspend the account with written notice to the user.

Trading Rules

User promises to follow and obey all trading rules as following:

Browsing Trading Information
Users shall read carefully with all trading information when making a deal on Airnovas, including but not limited to effective dates, time, change and refund policies. Only when the user accepts all requirements mentioned in the trading information, he can click to continue purchasing.

Confirmation of Trading
All confirmed orders by the user shall be considered as the user fully understands trading information, agree to and accept all trading regulations of Airnovas.

User Information Protection and Authorization

Airnovas pays high attention to protecting user's individual information, Airnovas will directly or indirectly interact with users, thus, the policies of collecting, using and protecting users’ individual information by Airnovas are specified in Privacy Policy, please carefully read it.

For the better use of Airnovas, users shall authorize Airnovas to use information provided or generated during usage to Airnovas and any relevant service providers.

Breach and Disposal of Flight Business Users

Following users’ behavior shall be deemed as a breach of this Terms and Conditions:

1. Users violate the relevant laws and regulations when using the airline services.

2. User violates this Term and Conditions or violates supplementary agreement.

If you violate the rules of the Airnovas platform and the rules of the airline's and its ticketing office’s, you are considered to be in breach of contract.

The user must strictly comply with all regulations of each airline regarding PNR modification, cancellation, etc., and strictly prohibit the use of the Airnovas platform, system or manual price quoting for "pulling the seat", "making hidden city bookings", etc., otherwise, if this causes any loss, the user shall bear full responsibility, and Airnovas has the right to directly stop the services and operation of the ticket with direct evidence, and not to refund any fees to the user. Airnovas will provide specific proof to the user, and the user will be deemed to bear the fine and additional losses of the airline if no objection is raised.

The user’s violation includes but is not limited to

- Holding a seat on a flight, even after the airline has cancelled the segment, and not removing it before the aircraft departs.

- "Origin and Destination abuse": i.e. On a flight from Sydney to London that goes through Dubai, holding in space in the lowest fare class from Sydney to Dubai, and holding in space in the lowest fare class from Dubai to London, instead of looking at the available fare levels for the entire single journey length.

- Booking additional sectors within an already ticketed PNR.

- Booking a separate, short, unrelated flight at the end of a large itinerary, causing the GDS to price the fare with a notably lower fuel surcharge.

- Rebooking and ticket reissue not completed at the same time, or within a set time frame.

Failure to comply with the operating rules of Airnovas platform is considered as a breach of contract by the user, and Airnovas will not bear the responsibility caused by it.

Airnovas will send notifications and various information to users in the form of messages via the platform or emails, SMS, etc. The system will automatically notify users of abnormal situations to the platform message center. Users must ensure that they check the message notification in time and deal with it in time. After the user receives the message, all adverse consequences caused by improper handling shall be borne by the user.

For all airline tickets requiring a deposit (including but not limited to group tickets), even if the tickets are not issued, cancellation of the seat will result in a loss of deposit, which will be borne by the user.

After the ticket is issued, if the ticket is cancelled, refund fee and Airnovas handling fee will be charged in accordance with the airline regulations.

The ticket is subject to the regulations of the airline. If the ticket is changed/refunded in accordance with the airline regulations, Airnovas will assist the user to do follow-up services for the ticket issued by Airnovas. Airnovas has at least a 2 hours delay due to the time difference between domestic and foreign offices of the airline, so it cannot accept the emergency post-ticketing business inquiries and the emergency cases can be handled by offices of the airline company itself.

For cancellation of the return trip of interlining and round-trip ticket, each trip will be according to the one-way price. The specific refund amount is subject to the airline refund.

The quoted amount is the refundable amount of tickets audited by Airnovas, whether the ticket is refundable and whether there are additional charges, are subject to the written notice and audit results of the airline and relevant officials.

When handling refund and change of the ticket, the airline company will request passenger-related information according to the situation. In this case, the user is obliged to cooperate with Airnovas to provide the passenger's supporting documents and information required by the airline. If the user refuses to cooperate, Airnovas will not be responsible for any liability resulting from failure of the refund or change.

Users should be fully responsible for any damage caused to Airnovas and affiliate companies by user’s behavior and misuse of Airnovas services including indirect economic loss or reputation ruin, compensation to third parties, reconciliation fee, attorney fee, or any other legal costs. If any damage caused by the user is subject to the rights of the third party, Airnovas and affiliate companies may meet the obligation to compensate the third party then recover all the losses from the user.

Breach and Disposal of Holiday Business Users

Breach and Disposal of Holiday Business Users

use Airnovas’s service in violation of the provisions of relevant laws and regulations;

in violation of this agreement or the supplementary agreement of this agreement.

Any violation of the provisions of the Airnovas platform and the hotel's distribution regulations shall be deemed as a breach by the user

If the user's behavior causes losses to the Airnovas, the user shall make compensation and the Airnovas has the right to deduct the performance bond. If the user commits a crime, Airnovas shall cooperate with the public security bureau to investigate the criminal responsibility and immediately terminate the user's use of Airnovas services.

users shall be in accordance with the requirements for Airnovas and Airnovas recognized distribution channels for distribution, shall not violate the agreed cooperation terms, do anything without authorization including changing distribution channels.

users provide hotel net prices to sales channels on the Internet, in violation of the Airnovas external price limit for external channels.

users who instigate, encourage or join with other users to place or swipe orders maliciously, including but not limited to providing false information, false orders, repeatedly placing and cancelling orders.

users intentionally damage the image and interests of the Airnovas affiliate/partner company.

user does not have the relevant qualification or corresponding ability to perform this agreement, or suffers from government punishment, media exposure, large customer complaints, etc.

without consent in writing of the Airnovas, users in the name of the Airnovas (including but not limited to, use Airnovas trademark, trade name, company name) are engaged in the business activities.

the user discloses the details related to the cooperation between the two parties (including but not limited to the cooperation between the two parties, pricing policies, sales policies, customer lists, purchase links) to third parties in any way without the written consent of Airnovas.

under no circumstances shall the user place the Airnovas holiday products on media sources containing the following content.

a. Promoting pornography, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

b. Promoting any illegal, harmful, national security-hazardous, threatening, defamatory, harassing or other offensive behavior.

c. Contains other contents in violation of Indian laws and regulations.

If the user fails to comply with the operating rules of the hotel on the Airnovas platform, the user shall be deemed to have breached the contract and Airnovas shall not be liable for such breach

users do not check in on the reserved check-in date and do not cancel the reservation in advance (i.e., does not check in as scheduled), the reservation fee will not be refunded and the user will be responsible for such loss.

the user is in compliance with the cancellation policy before the booked check-in date, he/she can cancel for free/deductible according to the cancellation policy of the hotel, and the loss will be borne by the user for the expenses incurred by deductible cancellation.

Users change the check-in date, room type, check-out time or other matters of a confirmed order, without Airnovas confirmation, the loss arising from the aforementioned action shall be borne by the user.

In the event that the confirmed order cannot be accommodated, the user shall bear the cost of any other measures taken by the user if the user does not contact Airnovas and wait for the final confirmation in time.

Airnovas and holidays has specified the holiday distribution channel limit, if there is still an unknown source of order, Airnovas and the hotel reserves the right to refuse the user, and the loss shall be borne by the user.

The Holiday package will request guests to provide related information in the situation when processing the order change or cancellation. In this case, the user is obliged to cooperate with the Airnovas to provide the guest’s relevant proof and information required by the package. If the user refuses to cooperate, Airnovas would not be responsible for any liabilities resulting from any change or cancellation of the relevant order.

Force Majeure

Neither party shall be liable for any loss caused by delay due to war, earthquake, lightning strike, flood, fire, epidemic, infectious disease, quarantine, government action, hacker attack, technical control by telecommunication department or other force majeure that prevent the parties or the hotel or airline company from performing the agreement as agreed. The affected party shall notify the other party by fax or email as soon as possible after the occurrence of force majeure.

Alteration, Suspension and Termination of Services

If network service needs to be suspended or altered because of maintenance or upgrade of the system, Airnovas will notify users in advance by publishing posts on the bulletin board on Airnovas. Airnovas shall not be liable for any loss due to the user’s failure of checking the notification.

Users agree that Airnovas remains the right to change its services and decide to give authorization to a third party on behalf of Airnovas to provide services. There is no obligation on Airnovas to be responsible for the change or alternation.

The user fully understands and agrees that Airnovas remains the right to decide its own strategy. After making the decision of suspending some service, for users generating the orders, Airnovas will notify trading parties and decide whether to close transaction orders based on agreement of trading parties.

Modification and Termination of these Terms and Conditions

Modification of these Terms and Conditions
Airnovas can from time to time modify these Terms and Conditions and its supplementary agreement according to change of laws and regulations and requirements to protect the interest of consumers. Airnovas will announce in accordance with the procedures and methods of law. As the user continues to use services of Airnovas after the modification being effective, the user agrees to accept any modification of Terms and Conditions and its supplementary agreement. If the user does not agree to the modification, the user shall stop using services of Airnovas from the effective date of modification.

Termination of these Terms and Conditions
Airnovas remains the right to suspend the account based on these Terms and Conditions. This Terms and Conditions terminates on the date of suspension of an account.

Airnovas has the right to terminate its services. These Terms and Conditions terminate on the date when Airnovas terminates its services in accordance with legal procedure.

After termination of these Terms and Conditions, there is no obligation on Airnovas to provide any services to users or continue to perform any duties including but not limited to keeping any information of user account and forwarding any messages unread or sent before.

Applicable Law and Jurisdiction

These Terms and Conditions enter into force, interpretation, revision, supplement, termination, execution and dispute settlement according to applicable laws in India; if there is no reference to the relevant provisions of the law, business practices and / or industry practices are applicable.

Disputes arising from the use of Airnovas services shall be settled by negotiation between Airnovas and the user. When negotiations fail, any party may file a lawsuit to the local court where Airnovas is located.