1.1. Who is Airnovas?

Airnovas Travels Private Limited ("AirNovas") is an online travel, accommodation, and allied reservation service provider for its customers and agents ("End Users"). Airnovas owns and operates the websites, https://in.airnovas.com (collectively the"Websites") and mobile applications (on various platforms including Android, iOS, and Windows) (collectively called ("Mobile Applications")). The Websites and the Mobile Applications enable End Users to make travel and accommodation-related bookings and reservations. For providing the Services (as defined herein) Airnovas has entered into contracts/arrangements with various holiday, hotel, transport, and payment gateway service providers("Third Party Service Providers").

1.2. What is this Privacy Policy?

This privacy policy ("Privacy Policy") describes Airnovas's policies and procedures on the collection, use, and disclosure of the information provided by End Users and the Visitors (as defined herein) of the Websites and the Mobile Applications (together referred to as "Users"). Airnovas shall not use the Users' information in any manner except as provided under this Privacy Policy. Every User who accesses or uses the Websites or the Mobile Applications shall be bound by this Privacy Policy.

Note: If the users or visitors are of the European Union (EU), European Economic Area (EEA), and Switzerland, then Privacy Policy as per EU General Data Protection Regulation shall apply.

1.3. Why this Privacy Policy?

This Privacy Policy is published in compliance with:
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011("SPI Rules");
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:
The type of information collected from the Users, including Sensitive Personal Data Or Information (as defined below);
The purpose, means, and modes of usage of such information; and
How and to whom Airnovas will disclose such information.

1.4. What is Personal Information?

"Personal Information" is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

The SPI Rules further define "Sensitive Personal Data or Information" of a person to mean Personal Information about that person relating to:
Passwords
Financial information such as bank accounts, credit and debit card details or other payment instrument details
Physical, physiological, and mental health condition
Sexual orientation
Medical records and history
Biometric information
Information received by body corporates under lawful contract or otherwise
User details as provided at the time of registration or thereafter
Call data records.

Information that is freely available in the public domain or accessible under the Right to Information Act, 2005, or any other law will not be regarded as Sensitive Personal Data or Information.

2. Privacy Statements

2.1. Users Note

This section of the Privacy Policy applies to all Users.

A condition of each User's use of and access to the Websites, Mobile Applications, and to the other services provided by Airnovas to End Users (together with the Websites and Mobile Applications, the("Services")) is his/her/its acceptance of the terms of use available at Airnovas.com("Terms of Use"), which also involves acceptance of the terms of this Privacy Policy. Any User who does not agree with any provisions of the same is required to leave the Websites and/or stop using and delete the Mobile Applications immediately.

When browsing the Websites, a User is not required to provide Personal Information unless and until such User chooses to avail or sign up for any of the Services.

Due to the communications standards on the Internet, when a User visits the Website, Airnovas automatically receives the URL of the site from which such User came and the site to which such User is going when they leave. Airnovas also receives the Internet Protocol ("IP") address of each User's computer (or the proxy server used to access the Internet), the User's computer operating system and type of web browser, email patterns, as well as the name of the User's ISP. This information is used to analyze overall User trends to help Airnovas improve its Services. The linkage between a User's IP address and personally identifiable information is not shared with third parties without permission, except when required by law or necessary for service facilitation.

The Websites and Mobile Applications use temporary cookies to store certain data. Airnovas does not store personally identifiable information in the cookies. Information collected that does not personally identify the User is exclusively owned by Airnovas and may be used for technical administration, research, and business development purposes. Additionally, Airnovas may sell or transfer such non-personally identifiable data in aggregated form to third parties.

We may disclose to third-party services certain personally identifiable information, including:

• Information you provide us such as name, email, mobile phone number.
• Information we collect as you access and use our service, including device information, location, and network carrier.

This information is shared with third-party service providers to:

• Personalize the app for you.
• Perform behavioral analytics.

We collect and securely transmit social account information tohttps://in.airnovas.comto enhance your app experience, as detailed in our privacy policy.

A User can set or amend their web browsers to delete or disable cookies. If a User disables cookies, it may restrict access to certain areas of the Websites or Mobile Applications. Closing the web browser should ordinarily clear all temporary cookies installed by Airnovas.

Airnovas may allow third-party ad servers, advertisement agencies, and other entities to serve advertisements to Users. These companies may place cookies on the User's browser, but Airnovas does NOT use personally identifiable information to target ads.

This Privacy Policy applies only to Websites, Mobile Applications, and Services operated by Airnovas. It does not apply to external websites accessed through search results or links, and Airnovas is not responsible for their privacy practices or policies.

When a User accesses the Websites or Mobile Applications via a mobile device, Airnovas may collect and monitor "location data" such as GPS coordinates. This does not include personally identifiable information.

Airnovas may keep records of telephone calls for administrative and research purposes.

The Websites may enable Users to communicate with other Users or post information accessible by others. Airnovas expressly disclaims any liability for misuse of such information.

Airnovas does not collect information from other sources, such as public records, except for registration purposes.

Airnovas may conduct surveys and contests to collect relevant information about User preferences. Participation is optional.

Airnovas does not knowingly collect personal data from children. Only persons above 18 are permitted to use the Services.

Airnovas has implemented industry-standard security policies to protect personal data. However, Airnovas is not responsible for security breaches beyond its control.

Airnovas may disclose Personal Information to government authorities when required by law or to protect its rights.

Airnovas may share Personal Information with subsidiaries and third-party providers for service facilitation, fraud prevention, and identity verification.

If Airnovas undergoes reorganization or sale, Users' personal data may be transferred to the acquiring entity.

Employees and data processors associated with Airnovas must respect the confidentiality of Users' personal information.

By using the Websites and Mobile Applications, Users consent to this Privacy Policy. Airnovas may update this policy at any time, and continued use constitutes acceptance of the updated terms.

2.2. Visitors Note:

No Sensitive Personal Data or Information is automatically collected by Airnovas from any visitors of the Websites who are merely perusing or browsing the Websites ("Visitor").

Nevertheless, certain provisions of this Privacy Policy are applicable to Visitors, and Visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Websites immediately.

A User will not merely be a Visitor if the User has willingly submitted any personal data or information (including phone numbers, email ids, responses to surveys, etc.) to Airnovas through any means. Such Visitors will be treated as End Users under this Privacy Policy.

If you, as a Visitor, have inadvertently browsed any other pages of the Websites prior to reading the privacy statements set out herein, and you do not agree with the manner in which information is obtained, stored, or used, merely quitting this browser should clear temporary cookies installed by Airnovas.

2.3. End User Note:

All End Users are required to read and understand this Privacy Policy prior to submitting any Sensitive Personal Data or Information to Airnovas, failing which they must leave the Websites.

End Users may make bookings through the Websites and/or Mobile Applications without creating an account. However, to access full features, End Users must create an account and provide certain Personal Information, including name, email, phone number, and payment details.

Airnovas ensures that all financial transactions are processed securely. However, End Users are advised that internet technology is not completely secure and should be used with discretion.

Airnovas may communicate with End Users through emails, text messages, and notifications. Users can modify their communication preferences through their account settings.

3. Registration Process

3.1. As part of the registration process, Airnovas may collect the following Personal Information:

• Name
• Gender
• Age
• Contact information (home/office address, email, phone number)
• Password chosen by the End User
• Demographic information (postal code, preferences, interests)
• Type of cell phone used
• Other voluntarily provided information

3.2. This information is collected for:

• Personal identification
• Facilitating travel, accommodation, and allied reservations
• Providing customer service
• Customizing user experience on the Websites and Mobile Applications
• Improving Airnovas services

4. Opt-Out Policy

4.1. Airnovas provides all Users the option to opt out of receiving non-essential, promotional, or marketing-related communication.

4.2. Users wishing to remove their contact information can click on the "unsubscribe" link in emails or contact Airnovas at cs.in@airnovas.com.